We’ve tried to make it as easy as possible to sign up and play here at ReefSpins.
But it is inevitable that you might still have a few questions about how we do things on the site. That’s why we have put together this comprehensive FAQ – a simple resource you can refer to if you have an issue. Remember that we also have Terms and Conditions and Security Policy pages – check them out for more details. And if in doubt, you can always Contact Us as well.
Table of Contents
1. Creating a ReefSpins Account
2. Playing Online at ReefSpins
3. Deposits & Withdrawals at ReefSpins
4. Bonus Information
5. Documents & Security at ReefSpins
6. Improving ReefSpins FAQs
1. Creating a ReefSpins Account
1.1: Is it permitted to gamble online in my area?
Rules and regulations for gambling online are different around the world. It can be hard to keep track of the restrictions for countries and jurisdictions – we completely understand this. As long as where you live is included in the list of available countries you can see when you join ReefSpins, then you should be OK to crack on! However, it is your responsibility to make sure. If you have any doubts, just check the laws in your jurisdiction.
1.2:I sent my docs in to ReefSpins. What happens now?
All verification documents that you upload will be reviewed by our Fraud Prevention Team. Typically, they will be approved or you will receive feedback, within less than 12 hours.
Our Fraud Prevention Team will notify you by email in the event that your verification documents require some further feedback, or if extra documentation is required. Contact Us if you don’t get an email back within a day of uploading your documents.
1.3: What should I do if I can’t remember my ReefSpins login ID or password?
We all forget our login details at times. If this happens to you, don’t worry. Click the LOGIN button in the right-hand sidebar, then use the FORGOTTEN PASSWORD button. This will ask for the email address connected to the account, so enter that and instructions will be sent by email.
1.4: Why can’t I login to my ReefSpins account?
You might be struggling to access your ReefSpins account for a variety of reasons. These include fraud prevention, self-exclusion and making multiple failed attempts to login. These are all reasons why a ReefSpins account may be banned, locked or suspended. If you’re sure your login details are right but you cannot get access to your ReefSpins account, you should Contact Us
2. Playing Online at ReefSpins
2.1: Is there a demo mode or fun money option to try the ReefSpins casino?
Right now, we don’t offer a demo mode or fun money option at ReefSpins. This is solely so we can offer an elite experience to our valued VIP customers. You can, though, try out playing at ReefSpins before making a deposit by making the most of our Welcome Promotion offer – applicable for players in set regions only. We will give you some free spins to test the site out.
2.2: Is there a way to check my ReefSpins game history?
Yes, you can find your game history at ReefSpins through the Account History once logged into the site. To find this, use the left-hand sidebar and click ACCOUNT > HISTORY. From the options, use GAME PLAY.
2.3: Where can I learn about new ReefSpins games?
New ReefSpins games are always posted to our Promotions page. We also send, via email and through Social, regular updates to all active members at ReefSpins. In the event that you haven’t been getting these messages and want to make sure you do, Contact Us and we will sort that out for you.
2.4: Are ReefSpins’s games fair?
Yes, of course they are! We are fully licensed and have games from the world’s top casino game developers. Reviews of our games are carried out regularly in order to maintain our license and make sure Fair Gaming Practices are being followed. ReefSpins works best when all of our valued customers are having a good time. We need to make sure games pay out properly – as part of this, all our games have been tested by industry game testing Auditors, to ensure they are all 100% fair.
2.5: Can I play on both Mobile and Desktop?
Yes, its possible to play on either devices and even Tablet devices. All common browser and devices are supported at ReefSpins. You can login to your account from either or and switch in between, just not at the same time.
3. Deposits & Withdrawals at ReefSpins
3.1: What ReefSpins deposit options are offered?
Lots! The chances are your preferred option is included. We have several options to make deposits, with a few different currencies also available, including EUR, USD, AUD, NZD and even Stable Crypto Currencies. Some of the deposit options currently offered at ReefSpins are as follows:
- Credit & Debit card
- Instant bank transfer
- Crypto
- Voucher
We make sure that we update this list regularly with new methods added, so check back to see if any changes have been made. More information about ReefSpins deposit and withdrawal options is available on our Deposits & Payments page. You can always Contact Us as well.
3.2: My ReefSpins deposit was not credited to my account?
Here at ReefSpins, deposits that have been approved should go straight into your ReefSpins account with no delay. In the unlikely event of a deposit being made and not being credited to your ReefSpins account, do not hesitate to Contact Us. We will look into it and find the root cause and solution to the problem.
3.3: Can I use a credit card that is registered to someone else?
No, sorry. We cannot allow you to use a credit card that is registered to someone else as we need to prevent fraud and protect our players here at ReefSpins. When you sign up, you will have to verify your account by providing matching information. If you sign up with another credit card then you will not be able to cash out any winnings associated with your account.
3.4: What ReefSpins payment options are offered?
The following payment options are available for withdrawal at ReefSpins at the time of writing:
- Credit & Debit card
- Bank Wire Transfer
- Crypto
We are working hard to expand the payment options that we have available at ReefSpins. Keep checking back to this page regularly as the list will be updated as soon as options are added.
3.5: How long does ReefSpins take to pay winnings?
We strive to make withdrawal payments as soon as possible and as such, aim to process from our side all withdrawals within latest 8 hours from request. Usually, it is much quicker than this, but very occasionally there can be delays for various reasons.
We know our VIPs value fast payments so we aim to review and approve your winnings within 2 hours of request. During the withdrawal process, payments will be sent on to third-party processors.
After this, it is down to them how long it will take for the cash to get to you. Here are some estimates for how long you can expect to be waiting, though:
- Credit & Debit card – 3 Working Days
- Bank Wire Transfer – 3 Working Days
- Crypto – Same Day
At this point we should note that you can only process payments using methods you have to deposit with in the past while using your ReefSpins account. This applies for all methods excluding Bank Wire Transfer/EFT payments.
More detailed information on banking policies at ReefSpins is available on our Deposits & Payments page, so check that out. And if you have any questions, you can Contact Us.
4. Bonus Information
4.2: How do ReefSpins bonuses work?
Two types of bonuses are typically offered to players at ReefSpins:
- Deposit Bonuses:
For deposit bonuses, you normally need to make a cash deposit to be able to claim them. There are usually wagering requirements attached and the money will be considered a Bonus Balance until you fulfil all of the necessary conditions. All of our ReefSpins promotions display clearly the wagering requirements that are included and what games are allowed to be played. Contact Us if you have any questions about a specific offer that we have here at ReefSpins. More generally, check out our Terms & Conditions page for details on wagering and game weighting.
- Free Bonuses:
Another top perk of playing with us is that we offer free bonuses, cash-credits, free spins and voucher codes regularly. These usually come with wagering requirements and are also considered Bonus Balance until the conditions are all met.
Each promotion that is offered at ReefSpins should be provided with information on how much wagering is required and what games are allowed for play, but it should always be clearly displayed with the offer. If you have any questions that you would like to ask about a specific free offer, please Contact Us. More generally, you can always check out our Terms & Conditions page for details on available ReefSpins games, plus wagering and game weighting.
4.3: Why was my ReefSpins voucher/coupon request denied?
There are a variety of reasons why a coupon request might be denied by ReefSpins. This can include that the code has expired, or that you do not meet the required VIP level for the offer OR there were only a limited number of vouchers on offer and they have all been used. These are often based on a first come, first served basis. If you want to check why your coupon was denied as you feel it was a mistake, Contact Us.
4.4: How do I use Reef Reward Points?
Whenever you play games at ReefSpins you will earn Reef Reward Points, which accumulate over time. Once you have earned enough points, its possible for you to Redeem these points in the Reef Rewards loyalty store, swapping your points for a choice of prizes and bonuses.
5. Documents & Security at ReefSpins
5.1: How safe is my personal and payment information with ReefSpins?
ReefSpins takes protecting your personal and payment information very seriously. This means that we keep them as secure as the highest industry standards allow. If you want more information on how we collect, store, and use your data, check out our Security Policy here.
5.2: Why am I being asked to submit verification documentation at ReefSpins?
Verification documentation is needed so that we can check you are who you say you are. This protects both the casino and all of our players at ReefSpins. More information on how we collect, store, and use your data is available in our Security Policy, so check it out.
6. Improving ReefSpins FAQs
We update our FAQs on a regular basis to make sure everything our VIPs are likely to ask. The most common questions asked are constantly tracked and monitored to make this page as effective as it can be. However, we might have missed something out! If you think this is the case, please do not hesitate to Contact Us – we would really appreciate it.
Thanks for playing at ReefSpins and good luck on all your favourite games!