Security Policy

This section, along with the General Terms and Conditions on the website, outlines the ReefSpins.com Security Policy and the privacy and data-related practices we follow concerning the information collected from users. By agreeing to the website’s Terms and Conditions, you also consent to our Security Policy as detailed below.

1.0 Information We Collect About You

As part of joining ReefSpins.com, we collect and processes certain personal information about you. We take significant steps to protect the confidentiality of the data we collect and will not disclose it to anyone outside ReefSpins.com, except to you, the customer.

In situations where we are required by law or by the terms of our agreement with you to collect personal information, and you fail to provide the necessary data and documents, we reserve the right to restrict access to certain features of your account, including potentially closing it.

2.0 Information We Collect From You

The primary source of the information we collect, comes directly from you. This includes details you provide when completing the registration forms, complying with KYC (Know Your Customer) requirements, and through communications such as emails, phone calls, or customer support interactions. The information collected during registration includes, but is not limited to, your email address, full name, address, phone number and date of birth.

Additionally, when making deposits, placing bets, or withdrawing funds, we collect financial details such as debit/credit card numbers, e-wallet usernames and IDs, voucher codes, or other necessary payment information. This applies to both fiat and cryptocurrency users.

We may also collect additional documentation to verify your account. This includes a valid government-issued photo ID (such as a national ID card, passport, driving license), proof of address (such as utility bills or bank statements), and financial documents related to your payment methods (such as photos of your debit/credit card or e-wallet screenshots).

3.0 User/Customer Verification

To ensure the security of your account, we require you to verify your identity, which involves authenticating both your personal and financial information through within your account section under verification.

4.0 Fraud Prevention and Management

We are obligated by various third parties, including regulatory bodies, to implement fraud prevention measures. This may include verifying payment methods and financial transactions to ensure that users are not using compromised or duplicated financial channels.

As part of our commitment to preventing money laundering and similar activities, we may use the information we collect to cross-check your data with third-party databases to confirm that you have no history of such activities.

5.0 Detection of Problem Gambling

We are committed to ensuring that gaming remains a form of entertainment only. We take a strong stance on responsible gambling, monitoring your behaviour based on your account data to detect any signs of problematic gambling behaviour.

6.0 Data Storage and Security

The personal data we collect from you is stored securely on our servers in Europe. We take all reasonable steps to ensure that your data is transferred and stored securely, in compliance with industry-leading privacy and data protection standards and EU regulations.